Frequently Asked Questions

Frequently Asked Questions

The following is a list of Frequently Asked Questions that user's have when using TraceableLIVE®.

Cloud

• Where is the Data Stored?
• How Long Is Data Available?
• What Security Measures Are in Place?
• What Would Prevent Someone from Hacking Into the Cloud?
• Are emails and other electronic communications encrypted?
• What is the Defined Disaster Plan?
• Web interface to cloud - Is there a recommended browser to be used?
• Mobile App interface to cloud - What OS' and versions are supported?

Network

• What security measures are and are not supported?
• What is the size of the data packets?
• What is the expected payload?
• What affects would low signal strength have on the product?
• Ways to improve signal strength?
• Wi-Fi Device Setup

Battery

• What is life expectancy?
• What issues could affect battery life?
• At what power levels do we send “low battery” alerts?
• After a low battery alarm is received, what is the expected time to complete depletion?
• How often do we send “low battery” notifications?
• If the battery completely dies does that qualify for the escalation process/voice call in the premium subscription?
• During battery replacement, how to ensure no lost data?
• Is there a battery replacement procedure?

Device

• Can a device be manually configured with a static IP address?
• How can the assigned IP address be determined?
• Is there a defined PM procedure?

Calibration

• Are field calibrations possible?
• Are sensors/probes replaceable?

Notifications

• I got the message "To make notifications changes, update to 6.1.0 or make the changes in web at traceablelive.com", why?
• I tried to change my Notification Settings and was unable.
• I'm not getting notification from my Traceable® devices

Device Activation Codes

• I Did Not Receive an Activation Code
• Can Prepaid and Subscription Devices be mixed on the same account?
• Can I Purchase an Activation Code for an Existing TraceableLIVE® Device?
• TraceableLIVE® Says the Activation Code is Invalid
• Can I use an Activation Code More Than Once?
• My Device is about to Expire or has Expired
• Will I Lose my Device History when its Account Expires?

Other

• Is there default values expected to be seen if a sensor or sensor circuit is shorted or open?
• What liquid is used in the probe bottles?
• Are there installation instructions for sensor placement?
• What is the total number of measurement points stored in each device?
• How does TraceableLIVE® comply to the 21 CFR Part 11 Standard?
• What happens when my 30 Day Free Trial ends?