Account Login
  • 01 Sep 2020
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Account Login

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Account Login

After you have registered an account with TraceableLIVE®, you can login into your account with the TraceableLIVE® Mobile app on either an Android or iOS device.

From the Login Screen enter your account credentials and click the Sign In button:

If your credentials are correct, you'll be taken to the Devices list:

If there is an issue with the credentials you have entered, an error message will be displayed:

WARNING!

After five failed login attempts, your account will be locked and the Account Holder will receive an email notification.

Forgot Password

If you have forgotten your account password, see Password Recovery for more details.

Password Expired

Attempting to log in with an expired password will automatically display the password reset dialog.

Enter the email address associated with your account and you will receive an email with the instructions required to reset your password.

In addition to the standard popup dialog, the main welcome message will indicate that the password needs to be reset, the password field will turn red and a Reset Password button will be displayed.

Last Login

As an additional security measure, the TraceableLIVE® Mobile App will display the last time your account was logged into along with information such as the IP address that the login was made from and its success or failure.

To see the last login information, open the Hamburger menu and the information is at the top of the menu:

Login Options

The TraceableLIVE® Mobile App provides several options to enhance your login experience such as remembering your account credentials and automatically logging in. Additionally, on mobile devices that support it, you can enable Biometric Login to enhance your login security.

See the Login Options section for more details.

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